We were concerned to initially see this review in 2010 but upon contacting your group, we were able to resolve the situation with no issues. Our initial communication issue was a technical error where we were not receiveing your responses. We pride ourselves in providing excellent service, and make sure that if a situation requires a refund, that we honor our customers with a refund. Although we faced some initial techincal difficulties, we were able to take care of you shortly after getting in contact with you. Thanks again for your patience and understanding.