To begin with, we were picked up almost half an hour late, as the driver went to the wrong location.
When booking this company I stressed on us having air conditioning, a mike, CD and DVD players that worked. I was promised the best bus of their fleet. The bus was dirty and nothing at all worked.The mike gave off a high-pitch sound, with the result no one beyond the 3rd row could understand what was being said. I told the driver we could not accept this, so he drove us to the garage where no one could fix the problems. He then drove to another place and transferred us to another bus, which had exactly the same problems, plus the washroom looked as though it was never ever cleaned.
The church absorbed the cost of a mechanic to fix the problems.
On our way home 2 seats broke. The driver fixed them temporarily, but people were afraid to use them, lest they broke their backs.
Having a GPS would help, instead of occupants giving directions and reading road signs.
I can't believe how much this company has deteriorated. I used them about 4 years ago and the bus, plus the driver were great. Now, given what we have experienced, I would never recommend this company to anyone.