Outstanding Customer Service
Austin Charter Services came recommended by our friends because of their low rates and friendly service.
We rented a transit bus (the most affordable option mid-day,mid-week) through Abdul, who responds quickly and politely.
Because of the weather, our event was cancelled 45 minutes before our scheduled pickup time. Both the driver and Abdul were easy to reach, extremely understanding, and offered a full refund without any hassle.
I hope to have another opportunity to work with ACS, and will continue to praise their upstanding business.
Reviewed By: Concert Goers
Travel Date: May 2013
Published on May 08, 2013 at 08:56 PM
Great wedding shuttle service & Fantastic price!
We chose Austin Charter for our wedding shuttle services. We needed our guests brought to the wedding venue and back to the hotel at the end of the night. The shuttle bus was huge and the driver was very friendly. Adbul at Austin Charter offered us a great hourly rate that was better than any other company I contacted. After the wedding Abdul also helped us track down a guest's lost cell phone. This is the perfect company if you are looking for a basic shuttle bus and don't want to spend a fortune.
Travel Date: September 2012
Published on October 29, 2012 at 10:04 PM
Bus showed up 4 hours late!!!
I think the title says it all-BAD customer service and unacceptable.
Reviewed By: Fortune Builders
Travel Date: 10/28/2012
Published on October 29, 2012 at 06:01 PM
The customer was correct that the bus driver was late and requested we move the pickup time to 1:00 p.m . We were extremely apologetic and provided a full refund for being late. The customer received a motorcoach 56 passenger state of the art for free. Though it was a total loss we believe in customer satisfaction as our number one priority .
In the transportation business the majority of the times we are at the mercy of bus drivers and road traffic. If we compare the service to the airline industry they would never offer a full refund for airline delays and many times customers are left dissatisfied.
Our goal is to make the bus transportation a reliable and enjoyable experience for all our customers.
Wedding Drive- Worry Free!!
After checking on so many companies, I decided to go with Austin Charter Service and it was the right choice!! Why? First impression is always a very important one. I called few others and the responds I got were like they were busy and so on and they were much more expensive with a fixed rate. Austin Charter was the only one that offer the flexibility for me and gave me quotes and responses in a very prompt and friendly manner. After all, when you book something for your event, you don't want anyone to get you worry or upset on your important day. Very reasonable price and also, it was great choice to get the charter service because our wedding guests were from oversea, they didn't need to worry how to get to our venue. The guests were also worry free on the alcohol consumption during such an event. Thank you Abdul for organizing in such a short notice too!!
Reviewed By: Bride
Travel Date: June 9, 2012
Published on June 21, 2012 at 07:37 PM
Legit Review - Awesome Service
Absolutely wonderful to work with. I was able to make a reservation for a school bus a week before graduation weekend which was awesome.
Abdul is the person I talked to the entire time and always managed to answer my calls and annoying questions. He was really nice and was willing to work with me when I asked him if the bus could come 15 minutes early because I was nervous about getting to our destination on time. He sent me a contract which listed all the details, and notified me that there is a $150 refundable deposit that I would have to pay only if someone spilled a drink and/or vomited inside the bus.
He let me know the bus driver's name and her number so that if I had any questions I could contact her.
He immediately mailed me the $150 check after the weekend was over - I didn't even have to ask! (Even though I did...but he had already sent it.)
I would highly recommend going through Abdul and Austin Charter Services!
Reviewed By: A group of drunkards going to a boat party
Travel Date: May 18th, 2012
Published on June 14, 2012 at 02:52 PM
Fantastic Service; Stellar Savings
We used Austin Charter to shuttle guests between our church and reception hall on the day of our wedding. The blue transit buses they use are funky and cool looking. Perfect for a medium or short drive. The owners are also friendly and professional.
Plus, going with a local small business helped us save so much more than we expected!!
Reviewed By: Austin Bride
Travel Date: May 5, 2012
Published on June 06, 2012 at 06:26 PM
We used Austin Charter to rent an awesome white school bus for our wedding party to go float the river a few days before our wedding. I was able to send all the details to the company via email with no problems and their rates were very competitive compared to other companies. Emilio, our driver, was wonderful, very friendly, and able to roll with the punches as our plans changed a few times on the day of the trip. We were very lucky to get Austin Charter and Emilio and would certainly recommend them to others in the future. Thanks so much!
Reviewed By: Bride
Travel Date: March 2012
Published on June 06, 2012 at 04:43 PM
Wheatsville Co-Op Midnight Ride
I contacted Austin Charter Services to help drive the employees of Wheatsville Co-Op to our new store location! Abdul worked with me through the whole process, from working with our budget, figuring out how many buses we would need, all without even knowing the destination (it was a surprise)! The drivers were super friendly, as well. I would definitely recommend these guys for any trip that you're planning!
Reviewed By: Annie at Wheatsville Co-Op
Travel Date: 5/24/12
Published on May 28, 2012 at 11:36 AM
We used Austin Charter Services to bring our guests from the hotel to our wedding venue on Friday, March 2, 2012. I looked around at about 6 different companies, and Austin Charter's prices were considerably lower than the other transportation companies. Diana was extremely friendly and easy to work with and the driver was great too! The bus was clean, they were on time (early actually!),and immediately sent the deposit check back after our event. I would absolutely recommend them and use them again for another event!
Reviewed By: Beth Dale
Travel Date: March 2012
Published on March 19, 2012 at 11:30 AM
Wedding Transport to/from Vintage Villas
We hosted a wedding at Vintage Villas over Lake Travis but wanted our guests to stay downtown at the Radisson to enjoy the nightlife Austin has to offer. We were on a very tight timeline to work around hotel check-in, ceremony start time, and within the 8 hour minimum bus rental time-block. And Austin Charter Services pulled it off beautifully.
Everyone was on-time and Emilio our driver was very easy to communicate with and very accommodating to our requests. You also cannot beat the price these guys can work you up. You can get as fancy as you want depending on your budget but if you need something more economic then they can set you up there as well.
Most high recommendations for these guys!
Reviewed By: Jeff Smith
Travel Date: November 2011
Published on November 23, 2011 at 10:56 AM
Salt Lick Wedding Rehearsal Dinner
We rented a school bus from Austin Charter to take a party of around 40 from Downtown Austin out to the Salt Lick. The bus services was punctual and accommodated all of our requests for additional stops. The bus was clean, driver was friendly, and allowed us to play some music and drink a few beers on the ride. Prices are very reasonable. We had a great night and would recommend using Austin Charter Services.
Reviewed By: Wedding party
Travel Date: November 2011
Published on November 21, 2011 at 08:04 AM
Wurst Festival with the BLUE BIRD
Your driver Natalie was AMAZING. The trip from Pflugerville to Wurst Festival was a complete Blast, all 27 of our guest, was Very Pleased. Thank you so very much for such a Great bus trip. We will Austin Charter Service, again for our next event! (The bus was very roomy and clean)
Reviewed By: Crystal Mullican & Mike Derigo
Travel Date: Nov. 5, 2011
Published on November 14, 2011 at 04:11 PM
Couldn't Have Asked for Better
Our group of about 30 people worked with Austin Charter Services to arrange transportation to a place about 45 outside of Austin. They were incredibly easy to work with and very responsive through the booking process. The driver was early and very friendly/accommodating, and the bus was great! Unbeatable price for a quick trip like we had. I would definitely recommend them to anyone planning a weekend in Austin and needing transportation. Thanks again!
Reviewed By: Youth Group
Travel Date: September 2011
Published on September 15, 2011 at 08:39 PM
Our group of 10 used Austin Charter Services for a full day of events around Austin, and we could not have been more pleased. The company (Diana was our contact) timely responded to each request, and we made several changes to the schedule before the day of the trip. Communication was always prompt and courteous. This carried over to the day of the trip, when our driver (Natalie) was on time (early, acutally) and available by cell throughout the day in case we needed to stay longer or shorter in any destination. Even though it was a very hot day, Natalie was unfailingly polite and helpful. I cannot say enough nice things -- it was truly superior service at a very reasonable price!
Reviewed By: group of friends (reunion)
Travel Date: July 2011
Published on July 31, 2011 at 12:16 PM
We used Austin Charter Services last minute to take us out to float the river. They were able to set something up at the last minute and the price was great! Our bus driver was very friendly and accomodating and everyone had a good time. It was worry and hassle free and I would recommend them to anyone!
Published on July 21, 2011 at 06:05 PM
Great Management, Great Driver
The owner of the company was very nice, flexible, and helpful. He was able to get something booked for me short notice and even came to my apartment to pick up the money. The driver arrived early and was very friendly and helpful as well. GREAT experience. Would recommend to anyone!
Reviewed By: UT Student
Travel Date: May 2011
Published on May 23, 2011 at 01:14 AM
Austin Charter Services was a great choice for our transport needs. They arrived ahead of schedule and were friendly and prompt about getting us where we needed to be. We did not encounter any problems and I would recommend this company to anyone else looking to rent a bus service.
Travel Date: May 2011
Published on May 20, 2011 at 08:56 PM
VERY Accommodating for GREAT price
I was very pleased with the service provided from Austin Charter Services. I was looking for buses for my wedding, and given that it was during prom season, had a lot of trouble with rude, overpriced companies. rnrnAustin Charter Services came through with excellent, quick, and cost-effective service! My guests were well taken care of and had a blast!
Reviewed By: Audrey Leslie
Travel Date: 5/14/11
Published on May 19, 2011 at 04:20 PM
Great Service for Wedding
They quickly returned every phone call and followed through on the big day w/o a doubt!
Reviewed By: Groom
Travel Date: 4/23/11
Published on May 10, 2011 at 07:44 PM
We had the same bus company shuttle patrons to our event for over ten years. Just weeks before the event I found out that that bus company went out of business. I contacted Austin Charter and they came through great. Nobody even realized we had switched companies. I heard no complaints the whole weekend and the greatest compliment you can give to this kind of company is "the busses ran on time".
Published on April 26, 2011 at 10:47 AM
Excellent service! I was able to book buses for an event 2 days beforehand and still got a great deal. The drivers were very polite and timely. Austin Charter Services made sure I had the bus drivers' numbers before the event, and they picked us up on time. It was definitely a hassle-free experience, and I would certainly use this company again.
Reviewed By: College Organization
Travel Date: February 2011
Published on March 31, 2011 at 02:50 AM
My husband and I used Austin Charter Services to shuttle our out of town guests from downtown Austin to our wedding in Dripping Springs and back. They were flexible and reliable; we changed the pick up time on the day of for an hour before without any kind of hassle. It was overall a very positive experience and we are very grateful for the service they provided. Great business!
Reviewed By: bride
Travel Date: February 2011
Published on March 28, 2011 at 04:49 PM
Our organization used this company to take 250 kids from Austin to a weekend retreat/camp in New Braunfels. While booking we appreciated the timely response when we had a questions. Austin Charter Services made sure that our contact had the lead bus driver's phone number before our bus departure time. This charter company left us to believe that they really cared to make it a smooth trip for us and great experience using their buses and drivers!
Reviewed By: Non-profit
Travel Date: December 2010
Published on March 25, 2011 at 02:46 PM