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BusRates appreciates your business, we want to help you succeed, and we want to have a long-term relationship with you. To that end we reward those clients who have long term contracts with us. We understand though that not every business can look that far into the future and must keep their exposure low so month-to-month arrangements are still available.

All BusRates accounts are pre-paid accounts. Depending on your payment terms the following discounts apply: 

  1. If you pay quarterly, you will receive a discounted rate totaling ½ month for free.
  2. If you pay bi-annually you will receive a discounted rate totaling 1 month for free.
  3. If you pay annually you will receive a discounted rate totaling 2 months for free

Important: Discounts can be revoked or changed at any time. These discounts only apply to accounts with the payment terms listed above. 

Payment Terms for invoiced accounts: You will receive notice that your bill is due one month prior to your account expiring. If you have not paid 5 days prior to your invoiced due date, you will receive a reminder email letting you know that your account is in danger of becoming past due. On the day your payment is due if no payment is rendered your account will be immediately suspended and you will not appear in any search results. Upon receiving payment, you will be immediately reactivated.

Payment terms for credit card-recurring accounts: Your bill is due either the 1st or the 15th of the month. Your credit card (on file) will be charged the amount due. If, for any reason payment is not received when your credit card is run, your account will be immediately suspended and you will not appear in any search results. Upon receiving payment, you will be immediately reactivated.

Your account will remain suspended for another 30 days, on the 31st day after non-payment your account will be Cancelled.

This means:

  1. You will lose your group number which directly affects how you will be seen in search results; you will be assigned a new one if you come back.
  2. You will lose any discounts, and will revert to full payment for all your metro areas. (Your ability to receive discounts will be reinstated after you’ve completed one full year of uninterrupted presence on BusRates)
  3. You will need to renegotiate your contract.
  4. You will need to sign a one-year commitment contract to be reinstated.

Customer Cancellation and enrollment periods: If necessary the customer may cancel their account at any time during the prepaid period, if a balance is still available it will be refunded.